Shipping Policy
Business Information
Vivarune™ Company Details
Chaoyang District, Changchun City
Shipping Policy
From Our Fulfillment Network to Your Door
At Vivarune™, we want the delivery experience to be clear from the moment you place an order. This Shipping Policy explains how orders are processed, where they may be fulfilled, estimated delivery timeframes, shipping costs, tracking, customs, and the steps to take if something does not go as expected.
Our Shipping Approach
Practical Fulfillment for Modern Lighting Products
Vivarune™ offers desktop lighting products including monitor lights, desk lamps, and ambient lighting. To serve customers across different regions, orders may be fulfilled through our global fulfillment network and partner facilities depending on inventory availability and the delivery destination.
Careful Processing
Orders go through processing, preparation, and packaging before leaving the fulfillment facility.
Global Fulfillment
Your order may ship from a fulfillment location outside your destination country depending on inventory and logistics routing.
Tracking Included
Once the order has shipped, available tracking information will be sent to the email used at checkout.
Processing Time & Shipping Fee
Order Processing
2–4 Business DaysMost orders are prepared for shipment after payment has been successfully confirmed.
Please allow approximately 2–4 business days for order processing, routine order review, preparation, and packaging before dispatch.
During periods of unusually high order volume, including major holidays or seasonal sales, processing may take up to 5 business days.
Shipping Fee: A flat shipping charge of $5.99 USD per order applies regardless of destination.
Estimated Delivery Times
Transit times begin after an order has been dispatched. Delivery estimates vary by destination, carrier routing, customs processing, and local delivery conditions.
| Destination | Estimated Transit Time |
|---|---|
| United States | 10–15 Business Days |
| Canada / United Kingdom / Australia | 11–16 Business Days |
| Other Supported Destinations | 15–20 Business Days |
Fulfillment & Shipping Origin
Vivarune™ serves customers through a global fulfillment model. Products are not necessarily dispatched from the customer's local country.
🌎 Global Fulfillment Network
Orders may be dispatched from partner facilities or fulfillment locations selected according to product availability and the shipping destination.
📦 Inventory-Based Routing
The shipping origin for one order may differ from another because inventory availability and logistics routing can vary by product and destination.
Order Tracking
Once your order has been dispatched, a shipping confirmation email will be sent to the email address provided during checkout when tracking information is available.
✉ Shipping Confirmation
Your shipment notification will include available carrier and tracking information so you can follow the progress of your order.
↻ Tracking Activation
Tracking activity may take approximately 1–3 business days to appear after the shipment information or label is created.
Customs, Duties & Import Taxes
International orders may be subject to customs rules, import duties, taxes, or other charges imposed by the destination country.
🌐 International Shipments
Where applicable, shipments may be sent on a Delivered Duty Unpaid (DDU) basis unless otherwise stated during checkout.
🏛 Local Import Charges
Customs duties, import taxes, or fees assessed by local authorities are generally the responsibility of the recipient unless checkout specifically states otherwise.
Order Changes & Cancellations
We begin preparing orders soon after they are placed, so please contact us as early as possible if you notice an incorrect shipping address or would like to request a cancellation.
⏱ Contact Us Within 12 Hours
Please email service@vivarune.com within 12 hours of placing the order when requesting an address correction, order change, or cancellation.
📦 After Shipment
Once an order has already been dispatched, it can no longer be cancelled in transit. If the product is eligible, you may request a return after delivery in accordance with our Return & Refund Policy.
Delayed, Lost or Damaged Shipments
Delivery problems are frustrating, and we do not expect customers to resolve legitimate shipment issues entirely on their own. Contact us when something appears wrong so our support team can review the case.
📍 Tracking Delay
If tracking has stopped updating for an extended period, email us with your order number. We will review the available carrier information and assist with the next appropriate step.
📦 Lost in Transit
If the carrier confirms that a shipment has been lost in transit, we will work with you on an appropriate resolution, which may include a replacement or refund depending on the circumstances.
⚠ Damaged Package or Product
If your order arrives damaged, please contact us as soon as possible, preferably within 72 hours of delivery, and provide your order number plus clear photos of the damage.
✓ Resolution
For verified damaged, defective, incorrect, or materially misdescribed items, we will provide an appropriate replacement, refund, or return solution at no additional cost to the customer.
Tracking Shows Delivered, but You Cannot Find the Package
A carrier scan marked “Delivered” does not automatically mean that we will refuse to review your concern.
Missing Delivery?
Contact Us With Your Order NumberWe will review the information available and help determine the appropriate next step.
Before contacting us, please check the immediate delivery area, household members, building reception, mailroom, and any secure location commonly used by the carrier.
If the package still cannot be located, email service@vivarune.com. Depending on the available carrier information, we may ask for additional details while the delivery is investigated.
Shipping Support
Need Help With a Delivery?
When contacting us about shipping, including your order number and a short description of the issue can help our team review the request more efficiently.
Clear Shipping. Clear Support.
Thank You for Choosing Vivarune™
We aim to keep the shipping process understandable from checkout through delivery. If something about your shipment does not look right, please contact us at service@vivarune.com so our team can review the situation with you.