Shipping Policy
Company Name: Xuzhou Maijie Culture & Media Co., Ltd.
Email: service@vivarune.com
At Vivarune™, we believe a great workspace experience begins long before a product arrives at your door. From careful preparation to reliable delivery, every order is handled with attention to ensure your workspace solutions reach you safely and efficiently.
This Shipping Policy explains how we prepare, ship, and deliver your Vivarune™ order.
Our Delivery Approach
Vivarune™ is dedicated to creating practical workspace solutions for modern professionals, students, and everyday users.
To provide a wider product selection while maintaining efficient operations, some orders may be fulfilled through trusted production and distribution partners located across different regions.
This approach helps us:
✔ Provide thoughtfully designed workspace products
✔ Maintain accessible pricing without unnecessary retail layers
✔ Improve fulfillment efficiency and reduce excess inventory
We appreciate your understanding as we work to provide a more flexible and responsible shopping experience.
1. Order Processing & Shipping Costs
Every Vivarune™ order goes through a careful preparation process before shipment.
Processing Time:
Please allow 2–4 business days for order verification, quality inspection, packaging, and shipment preparation.
High-Volume Periods:
During holidays, promotional events, or peak seasons, processing may require additional time due to increased order volume.
Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.
2. Estimated Delivery Schedule
Delivery times may vary depending on your location, shipping method, and fulfillment center availability.
| Region | Estimated Delivery Time |
|---|---|
| United States | 10 – 15 Business Days |
| Canada / United Kingdom / Australia | 11 – 16 Business Days |
| Other International Locations | 15 – 20 Business Days |
Please note that these timeframes are estimates and do not represent guaranteed arrival dates. Factors such as carrier delays, weather conditions, and local processing may affect delivery times.
3. Shipment Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Please keep in mind:
📦 Tracking details may require 1–3 business days to become active after shipment
📦 Package updates may appear gradually as the carrier processes your shipment
📦 A temporary lack of tracking movement does not necessarily indicate a delivery issue
4. International Duties & Import Charges
For international shipments, orders may be delivered under DDU (Delivered Duty Unpaid) terms.
Customers may be responsible for:
- Import duties
- Customs fees
- Local taxes or charges required by the destination country
Vivarune™ is unable to control customs procedures or delays caused by local authorities. Regulations and fees vary depending on each destination.
5. Address Changes & Order Cancellation
We begin preparing orders shortly after purchase to ensure efficient delivery.
If you need to update your shipping information or request cancellation, please contact us at:
Please reach out within 12 hours of placing your order.
Once an order has entered the fulfillment process, changes or cancellations may no longer be available.
6. Damaged, Missing, or Lost Packages
Your satisfaction is important to us, and we are committed to helping resolve delivery issues.
Damaged Items:
If your order arrives damaged, please contact our support team within 72 hours of delivery and provide photos of the package and product. We will review the issue and assist with a suitable solution.
Lost Packages:
If the shipping carrier confirms that your package has been lost during transit, we will work with you to arrange a replacement whenever possible.
Thank you for choosing Vivarune™.
We appreciate your patience and trust as we deliver thoughtfully designed workspace solutions to support the way you work, create, and organize.