FAQ
Vivarune™ Help Center
Frequently Asked Questions
Find quick answers about Vivarune™ lighting products, order processing, shipping, payments, returns, product support, and after-sales service.
Product Help
Monitor lights, desk lamps, ambient lighting and setup questions.
Orders
Processing, order changes, cancellations and tracking.
Returns
Return eligibility, damaged items and refund processing.
Support
Contact information and help with existing purchases.
What types of products does Vivarune™ offer?
Vivarune™ focuses on desktop and workspace lighting, including monitor lights, adjustable desk lamps, and ambient lighting products. Individual features vary by model, so please review the specifications on the applicable product page before purchasing.
How do I know which light is right for my workspace?
A monitor light may be suitable if you want to keep more desktop space available. A desk lamp offers flexible task lighting for reading, writing, studying, or creative work. Ambient lights are intended more for atmosphere and visual accent lighting around desks, displays, shelves, or rooms.
Are all Vivarune™ lights operated in the same way?
No. Controls, power connections, mounting systems, brightness adjustment, and other functions vary by model. Please refer to the individual product page and any instructions included with your product.
What should I do if I have a setup or product-use question?
Email service@vivarune.com and include the product name, your order number if applicable, and a short description of your question. Photos may also help when the question relates to placement, mounting, or a visible issue.
How long does order processing take?
Most orders are processed within 2–4 business days after payment confirmation. During unusually busy periods or major holidays, processing may take up to 5 business days.
Can I change or cancel my order?
Please contact service@vivarune.com within 12 hours after placing your order if you would like to request an address change, order modification, or cancellation.
We will make reasonable efforts to accommodate the request, but changes cannot be guaranteed once fulfillment has progressed or the shipment has already been dispatched.
How much does shipping cost?
Our current standard shipping fee is $5.99 USD per order.
How long does delivery usually take?
Estimated transit times after dispatch are:
United States: 10–15 business days
Canada / United Kingdom / Australia:
11–16 business days
Other supported destinations:
15–20 business days
These are estimated transit times rather than guaranteed delivery dates.
Where will my order ship from?
Orders may be fulfilled through international or partner fulfillment facilities depending on product availability and the delivery destination. Not every order is dispatched from a local domestic warehouse.
When will I receive tracking information?
Once your order has been dispatched, available tracking information will be sent to the email address used at checkout. Tracking activity may take approximately 1–3 business days to appear after shipment information is created.
What should I do if tracking stops updating?
If tracking has not updated for an extended period or the shipment appears to be lost, contact service@vivarune.com with your order number. Our team will review the available shipment information and help determine the appropriate next step.
What is the Vivarune™ return window?
Eligible products may be returned within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.
How do I start a return?
Email service@vivarune.com before shipping any product back. Please include your order number, the product involved, the reason for the request, and photos or videos where relevant.
If your return is approved, our support team will provide the appropriate return address and instructions.
Should I send my return to the company registration address?
No, not unless our customer support team specifically instructs you to do so.
Return routing can depend on the product, order, and fulfillment location. Approved return instructions will include the appropriate destination.
Who pays for return shipping?
For an eligible preference-based return, such as changing your mind, the customer is generally responsible for return shipping.
If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate resolution without requiring you to bear additional return-shipping costs for the verified issue.
How long does a refund take?
After an authorized return has been received and inspected, approved refunds are generally issued to the original payment method within 5–10 business days.
Your bank or payment provider may require additional time to display the funds after the refund has been issued.
What currency does the store use?
Store transactions are processed in United States Dollars (USD) unless checkout clearly indicates otherwise.
What payment methods are available?
Available payment methods are displayed at checkout. Depending on store configuration and location, available options may include PayPal and supported credit or debit cards.
How can I manage my privacy choices?
Please review our Privacy Policy and Your Privacy Choices page. Depending on where you live, you may have rights relating to access, correction, deletion, or certain advertising-related uses of personal information.
How can I contact Vivarune™?
Email: service@vivarune.com
Phone: +86 15577873135
Business Hours: 24 Hours a Day, 7 Days a Week
If you are contacting us about an existing order, including your order number will help us identify the purchase more efficiently.
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Questions can be different even when the products look similar. Send us the product name or order number and a short explanation so we can better understand what you need.