Return & Refund Policy
Company Name: Xuzhou Maijie Culture & Media Co., Ltd.
Email: service@vivarune.com
At Vivarune™, customer satisfaction is an important part of our commitment. We want you to feel confident when choosing our workspace solutions. This Return & Refund Policy explains the process for returns, replacements, and refunds.
1. Return Eligibility
We offer a 30-day return period, allowing you to request a return within 30 days after receiving your order.
To qualify for a return, items must meet the following conditions:
✔ The product must be returned in its original condition
✔ The item must be unused and free from damage caused after delivery
✔ Original packaging and included accessories should be included
✔ Proof of purchase or order information is required
Products that do not meet these requirements may not be eligible for return.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@vivarune.com
After your request is reviewed and approved:
✔ Return instructions will be provided
✔ Additional shipping details will be shared if needed
✔ You will receive guidance on where and how to send your package
Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If your item arrives:
📦 Damaged during shipping
⚠️ Defective or not functioning properly
❌ Different from the product ordered
Please contact us as soon as possible with details and supporting images. Our team will review the situation and help provide an appropriate solution.
4. Items Not Eligible for Return
Some products and situations may not qualify for returns, including:
- Items that show signs of use, wear, or damage
- Products returned without original packaging
- Customized or specially prepared items
- Clearance or promotional items
- Gift cards
- Original shipping costs paid during checkout
If you are uncertain whether your purchase qualifies, please contact our support team before submitting a return request.
5. Product Exchanges
If you need a different item, the recommended process is:
- Submit a return request for the original product
- Wait for the return to be approved and processed
- Place a new order for the replacement item
This helps ensure you receive the correct product as quickly as possible.
6. European Union Return Rights
For orders delivered within the European Union, customers may have the right to cancel or return their purchase within 14 days after receiving the item.
To qualify:
✔ The product must remain unused
✔ Original packaging must be maintained
✔ Proof of purchase is required
This right applies separately from our standard return period and follows applicable consumer protection regulations.
7. Refund Process
Once your returned item arrives and passes inspection, we will send you an update regarding your refund status.
If approved:
✔ Refunds will be issued through the original payment method
✔ Processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
Before sending any item back, please contact Vivarune™ customer support to receive return instructions.
Returns sent without prior approval may not be processed.
For any return-related questions, please reach out to:
Vivarune™ Customer Support
Email: service@vivarune.com
Thank you for choosing Vivarune™.
We are dedicated to making your shopping experience simple, reliable, and enjoyable.